Shipping Policy for Topline Auto Parts
At Topline Auto Parts, we are committed to providing our customers with fast, reliable, and affordable shipping services. Our goal is to get your parts to you as soon as possible, so you can get back on the road quickly.
We offer standard ground shipping for all orders. We do not offer expedited shipping, or shipping methods other than ground.
Delivery times for standard ground shipping vary based on your location, but most orders will arrive within 5-7 business days from the time you order. Shipping times provided are estimates only, and delivery dates are not guaranteed. Actual transit times are dependent on the shipping provider used for your order. We typically use Fedex, USPS, or UPS.
Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number so you can follow the progress of your shipment. You can track your order using the tracking number on the carrier's website, and we will also send you updates on the status of your shipment via email.
Damaged or Lost Packages
If your package is damaged in transit or is lost, please contact us immediately so we can work with the carrier to resolve the issue. We will either replace the damaged parts or provide you with a full refund, depending on the specific circumstances.
Returns Policy for Topline Auto Parts
At Topline Auto Parts, we are committed to providing our customers with high-quality auto parts and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and easy returns process to ensure that you get the right parts for your needs.
You may return any new, unused item within 30 days of receipt for a full refund or exchange. Electrical items must be sealed or unopened. All returns must be in their original packaging, including any boxes, bags, or protective materials, and must be in new and unused condition. We do not accept returns of installed or used parts, or parts that have been damaged due to improper installation or handling.
To initiate a return, please contact our customer service team to request a return authorization. Our team will provide you with instructions for returning your item and will assist you with any questions you may have. Once we receive your return, we will process your refund or exchange within 3-5 business days.
You are responsible for the cost of return shipping, and we recommend that you use a carrier that provides tracking information for your protection. If you received an incorrect or defective item, please contact us for instructions on how to proceed. We may cover the cost of replacement and return shipping in these cases, but we will need to evaluate each situation on a case-by-case basis.
Refunds will be processed to the original form of payment within 3-5 business days of receipt of the returned item. The refund amount will include the cost of the item and any applicable taxes, but will not include the cost of return shipping or any other fees.
If you need to exchange an item, simply initiate a return following the process outlined above, and place a new order for the correct item. We will process your exchange as soon as we receive your return, and we will notify you via email when your exchange has been processed.
Thank you for choosing Topline Auto Parts for your auto parts needs. If you have any questions about our returns policy, please don't hesitate to contact us. We are here to help, and we look forward to serving you soon!